Warranty and Returns

RETURNS AND EXCHANGES POLICY

What is your return policy?
If you are not satisfied with your order, we will accept returns and/or exchanges within 30 days of DELIVERY. Product must be in original packaging and in new condition.  
Returns that do not meet the requirements will NOT be accepted and additional courier charges will have to be paid to return the item back to you.
 

WARRANTY

We will accept qualified returns and exchanges. Shipping will be customers’ responsibility.

TYDAX FITNESS GENERAL WARRANTY

Material	Warranty
Structural Welds	Limited Life Time Warranty*
Frames	Limited Life Time Warranty*
Upholstery and Grips	180 Day Commercial Warranty*
	1 Year Residential Warranty*
Wheels	180 Day Commercial Warranty*
	1 Year Residential Warranty*
Wood Items	180 Day Commercial Warranty*
	1 Year Residential Warranty*
Sew Items	180 Day Commercial Warranty*
	1 Year Residential Warranty*
Med Balls	180 Day Commercial Warranty*
	1 Year Residential Warranty*
Bumper Plates	1 year 10,15lb 18months 25,35,45,55
Dumbbells, Weightplates, Kettle Bells	1 Year Warranty*
Resistant Bands,Straps,Ropes	180 Day Warranty*
Collars	180 Day Commercial Warranty*
	1 Year Residential Warranty*
Dead Balls	180 Day Commercial Warranty*
	1 Year Residential Warranty*
Slam Balls	180 Day Commercial Warranty*
	1 Year Residential Warranty*
TYDAX Weighted Vest	180 Day Commercial Warranty*
	1 Year Residential Warranty*
TYDAX Air Bike	2 Year Warranty Lifetime frame*
Change Plates	1 Year warranty*

ALL WARRANTIES * Warranty may be voided for product damaged due to negligent, abuse, alteration, maintenance, improper storage or improper handling by the user. 

 

WHAT IS NOT COVERED BY TYDAX FITNESS

In the User Guide, the product indicates what the specific required maintenance is for the product.  Warranty does not cover failure of the customer not following through with preventive maintenance 

 Limited Warranty does not cover claims arising from the following situations:

• as a result of accident, misuse, or abuse.

• Being used with a Product that is not sold by TYDAX

• by modification of the Product

• by normal wear and tear

• Not following proper maintenance as requested in the user guide  

• Product was/is improperly stored

• Improper assembly of product

• Misuse, abuse, accidental damage that may cause scratches, broken covers

and paint on TYDAX equipment

If you’ve already received your TYDAX order:

• The product has successfully arrived at your destination, has no structural defect, and is not special ordered (custom equipment) and you no longer want the item. You will have 14 days from date of receiving the equipment to email us at sales@freeathlete.co and to return the item in its original condition and packaging.

• It is the responsibility of the customer to bear the cost of shipping back the item(s) to FreeAthlete Co. in order to receive a refund. Refunds will be processed only after the product arrives at the FreeAthlete Co. Warehouse. 

 

TYDAX FITNESS ONE YEAR BARBELL WARRANTY

*LIMITED LIFETIME WARRANTY AGAINST BENDING

Product list for TYDAX barbells covered under warranty:

TYDAX TRAINING BARBELL - 20KG  

TYDAX TRAINING BARBELL - 15KG  

TYDAX UNIVERSAL BAR - 20KG (Bushing)

TYDAX UNIVERSAL BAR - 15KG (Bushing)

TYDAX POWER BARBELL- 20KG (BUSHING) 

TYDAX TRAP BAR

TYDAX EZ CURL BAR 47"

TYDAX LOG BAR

 

TYDAX  One Year Barbell Warranty *Limited lifetime warranty against bending
TYDAX fitness will warranty this product for 1 year from date of purchase. Coverage ends when product becomes unusable for reasons other than defects in materials, workmanship or when the year-to-date has expired. The warranty applies only to the original purchaser and is non-transferable. 

Warranty does not apply to barbells that need maintenance. *

 

FOR ALL WARRANTIES * Warranty may be voided for product which has been damaged due to negligence, abuse, alteration, improper maintenance, improper storage or mishandling.  Faulty use includes abusive and excessive dropping.